Customer focus is the cornerstone of business success. In health care, customer (patient) satisfaction is key to maintaining a competitive edge, and the patient-centered approach is also fundamental in providing safe, quality care.
This program is designed to equip all levels of healthcare providers with the essential skills necessary to develop and sustain patient satisfaction.
This course is based upon active learning, with rich, interactive exercises, case studies, and applied experiences.
At the end of this course, participants will be able to:
Enhanced ability to develop outstanding patient relationships through exceptional customer service resulting in patient satisfaction, attraction and retention.