Telephone answering skills are business critical. A customer’s first and continuing impression can be positive or negative based upon how the phone is answered.
This program is designed to equip employees with skills and techniques necessary to provide exceptional customer service through the medium of the telephone.
This course is based upon active learning, with rich, interactive exercises, case studies, and applied experiences. Evaluation of current phone skills is also available.
At the end of this course, participants will be able to:
Enhanced telephone answering skills resulting in exceptional customer service, satisfaction and sales.