Pulse of the City News’ research finds Building & Construction companies that deliver superior design and construction services AND great customer service. We look behind those successes to help unlock keys to a better, stronger future for our industry and the communities we serve.
The Pulse of the City News’ rating system recognizes those Stars with its highest ratings. By combining superior construction products and services with excellence in customer service, these companies have earned 4 to 5 stars and won the Pulse of the City News Building & Construction Star Award.
Companies can learn more about earning their Pulse of the City News Customer Satisfaction Award, which recognizes building and construction companies that have drawn the praise of their customers by combining high-quality design and build services with superior customer service. Pulse’s research team has identified and honored those efforts and provides resources that allow winners to maximize the success of their business by building upon that great foundation. Pulse Business
Our research finds the businesses that deliver top-quality construction combined with the best customer experience practices. After unearthing these Stars, we recognize them by relevant category awards. Our reporting uncovers stories of the people behind the excellence, including their insights into delivering superior customer experience in our industry. Our publishing spreads the word about state-of-the-art and cutting-edge techniques, methods and insights to achieve both quality builds and high customer and user satisfaction, while also helping hiring professionals and purchasing decision makers select the best for their next project team. Our promotional services support those same high performing pioneers in their drive to make their businesses the best they can be. If these topics interest you, then you should read and follow us!
Publisher's Letter: The Pulse leadership team includes active participants in construction and real estate since 1972 and reporters on the industry since 1978. The Pulse writers, editors and publishers use that deep experience, joined with a team of subject matter experts, to spotlight the importance of the customer experience in our industry. Our team synthesizes their in-depth experience in Building & Construction with a laser focus on the customer experience.
“Build quality” is conventionally viewed as the measure of performance in the industry. The overall “customer experience” is rarely discussed. Little attention is given to the processes needed to produce happy owners in addition to a superior bricks and mortar project. It is not a coincidence that our industry, with the widespread tone deafness to customer experience concepts, towers over any other in the frequency of disputes. Pulse of the City News is committed to helping address this problem. Join us!
Buildings reflect the heart and vitality of a community. Old or new, they make an impact on residents and visitors alike. Pulse of the City News is here to uncover the stories of the people behind the buildings, giving recognition to those in the construction and real estate industry. Pulse of the City News invites everyone related to the building industry, and community residents as well, to nominate those making a difference through their contributions and expertise — building owners, general contractors, architects, subcontractors, vendors and suppliers.
If you have been awarded the Pulse of the City News Customer Satisfaction Award, you have
been given the recognition that can ignite a wave of enthusiasm among customers, potential
customers, staff and the community. Promoting this award in the right way will contribute to
the development of a brand of excellence that will attract new business, build customer loyalty,
and motivate staff and management. Pulse’s marketing support now provides you resources and tools
to maximize the benefits of your success.
Welcome to The Stirling Center for Excellence — a learning and resource center with courses, team training and support, executive coaching, articles, case studies and interviews focused on excellence. Pulse of the City News draws upon Stirling’s resources in the customer experience arena and its Building and Construction Division resources.
Pulse of the City News, rooted in the Building and Construction Industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” culture to our industry. The Stirling Center provides “customer first” learning resources, including articles, courses, and training tools and materials on cusotmer-oriented performance.
Click here to read about creating the ultimate customer experience in the words of others.
To learn more about available courses, visit The Stirling Center or our Course Catalog.