Chris Beckett Real Estate Group 2021 Customer Satisfaction Profile
When it comes to customer service, The Chris Beckett Real Estate Group does not disappoint. “Our culture can best be described as a group of people who equally have each other’s backs as well as our clients’ backs,” says Hillary Stephens, Realtor Associate/Executive Assistant with the firm.
“When you hire us as your realtor you don’t just get one of us, you get all of us. Our top goal is to ensure we give the best quality service possible.”
That dedication to customer service has paid off in the form of six consecutive Pulse of the City Awards for Outstanding Customer Satisfaction.
Three Decades of Experience
Chris Beckett has been working in the real estate industry for nearly three decades. With more than $300 million in sales to his credit, he has a reputation for being a knowledgeable, honest and talented broker. His office handles residential and commercial real estate purchasing, selling and investing in Midland, Odessa, Big Spring, Stanton, Gardendale, Lubbock, Austin and other cities in Texas.
In 2019, Beckett formed The Chris Beckett Real Estate Group and brought two licensed assistants on board — Stephens, whose job is to help ensure the transactions run smoothly, and Kate Christian, Licensed Realtor/Marketing Director, who thinks outside the box to make sure the listings get the most exposure to sell quickly. In 2020, he further expanded the group and hired Chelsea Prescott to serve as Client Care Concierge.
“Excellent customer service means never leaving a client in the dark,” says Stephens. “One of us is always available to answer any questions our clients have. And if one of us can’t talk, the customer can reach out to the other three. We all specialize in certain aspects of real estate and help one another to ensure the smoothest transactions possible. We have quick and efficient communication skills, keeping in contact with each other 24 hours a day/7 days a week.”
According to past client Daniel Ortiz, communication was a big factor in his relationship with the team. “Hands down our best experience!!
Kate was such as great help. She answered all of our questions, answered her phone every time we called. This is our third home — by far the easiest and smoothest experience ever.”
Sandra Tillman, another past client, agrees. “Hillary is a great realtor! She sold my house in a little over a month! Great communication! Made the whole selling process very easy for me! Highly recommended!”
Communication isn’t the only thing that Beckett and his team do well. They also offer professional photography free of charge to clients as well as virtual staging, several plat- forms of marketing and a long list of vendors to help with inspections, repairs, moving…you name it, they can do it!
Awarded for Excellence in Customer Service
“Chris and his extremely professional team, including Hillary and Kate, were outstanding through our entire selling process from start to finish,” says past client, Hal Guttery. “My hats off to them and I highly recommend them for any and all!”
Whether you’re looking to buy or sell…you can’t go wrong with The Chris Beckett Real Estate Group.
Chris Beckett Real Estate Group
Pine & Beckett, Realtors
4400 N. Big Spring St., Ste. E-100
Midland, TX 79705