Total Restoration Receives Pulse of the City News Excellence in Customer Satisfaction Award

Houston-based Total Restoration wins Pulse Award by earning high customer satisfaction marks.

Houston, Texas: Earning the highest possible customer satisfaction rating of 5 stars from Pulse of the City News, Total Restoration has won the prestigious Pulse of the City News Customer Satisfaction Award for providing outstanding customer service.

Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.

With more than two decades of experience and 5,000 satisfied customers to its credit, Total Restoration has grown from a small contractor into a premier insurance restoration specialist and emergency remediation service provider, serving the greater Houston area.

Company Founder Brandon Bowles points the company’s success to its foundation of excellent customer service and quality workmanship. “Excellent customer service is achieved through a relationship of trust, going beyond the basic insurance expectations and caring about each individual customer,” he says. His son Wade, who joined the company 15 years ago and worked his way up to serve as the company’s General Manager, truly knows the needs of customers and exudes excellent customer service in all he does, setting the standard from the top down.

With the type of work Total Restoration does, establishing relationships with customers is not hard given that the team is often in a customer’s home or business for days, sometimes weeks or months. “Many times our customers have just experienced a tragedy and are at a loss for what to do,” says Bowles. “When you pack, clean and rebuild a home or business you touch the things most important in this world to them.  A property owner never forgets that tragedy of having a disaster to their home or business, and they never forget the company that took the time to care and help put their life back to normal.”

Having the right employees in place makes this all the easier for Total Restoration. “The individual care and attention each customer receives is due to the fantastic team that we have at Total Restoration,” says Bowles. “We are a family-owned-and-operated company, and each team member is a part of that family, which has allowed us to maintain an A+ and Gold Star rating with the Better Business Bureau (BBB) during the many years we have been members, and also contributed to achieving The Pulse Award. When we step foot into a home or office to begin a job we carry that pride with us and strive to exceed expectations from the start.”

Total Restoration also gives back to the community that has supported it for so many years. Among those organizations it supports are the Texas Parks & Wildlife Organization, the Santa Maria Hostel in Houston, the KTWL/FM Salute to Troops Campaign, and Wounded Warriors.

About Total Restoration

Total Restoration provides 24-hour emergency services to commercial and residential clients that have suffered damage to their property from a natural disaster, fire or water. For more information, call 926-321-7205 or go online to Visit the company’s Pulse Award Star page at

About Pulse of the City News

Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence, we provide training courses and other resource materials supporting increased customer service excellence.

For more information about Pulse of the City News, call 866-732-9500 or go online to

Share this Article


Related Articles

Chris Beckett Real Estate Group

  Chris Beckett Real Estate is at the forefront in the the Texas Real Estate game when it comes to providing the

Leave a Comment

Your email address will not be published. Required fields are marked *